Viewing entries tagged with 'peltours'

The dust has settled and the complaints roll in

Posted by Darren Panto on 28 April 2010 | 0 Comments

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The dust has finally settled, at least the dangerous dust, and the planes are flying high. Many people still remain stranded, but normality is expected soon. So what has the travel industry learnt? I suspect that what was already known by experienced industry campaigners has simply been proven. Whilst the volcanic ash was unprecedented, it could always have been something else such as a heatwave melting runways or alike. The principle remains that it will be for courts to decide upon whom the responsibility of paying the bills and compensation ultimately lies. To my mind, this really is nobody's fault and people have to take care of themselves. Unexpected happenings do occur and why should tour operators be left to foot the bill? Why airlines for that matter? What has transpired is that I am not aware of any bed banks covering chrges for clients abroad, though am happy to be advised and proven wrong if that is the case. So, those who have not booked packages have potentially been left with little or no recourse, and perhaps little assistance abroad. I have heard of many being helped beyond the call of duty. Mosaic Holidays were working round the clock and others were too, I'm sure. I suspect the eventual winners will be the advisors and legal teams who would have been inundated with calls for advice.
Now the complaint letters begin to roll in as people have recovered from their ordeals and look to pin the blame on someone else in order to make a buck. I hope that companies stick to their guns and act in a manner they deem to be fair and just.

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Straight from the horse's mouth

Posted by Darren Panto on 19 March 2010 | 0 Comments

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Today was a great day out. Met up with Vee from Peltours early at Paddington Station for a day out at the races. Arrived at Cheltenham which was brimming with people buzzing around, frequenting the public houses, reading the newspaper sports pages, and generally having a good time. The day was hosted by Ladbrokes excellently and my thanks to them. The wine flowed, the gin was a perfect tonic for all the losers I selected, and the Gold Cup winner was a worthy winner, trained by Nigel Twiston-Davies. Mike Cattermole, the racing commentator, gave us all a pep talk on what he thought might win - interesting and covered his back with most of the selections. He did pick the winner in the first though. The day ended early evening and it was quite a demanding task to board a bus for our return journey to the train station, followed by the train journey back to London. Sad, though, to have to endure the mindless swearing of certain loud and foul-mouthed Chaltenaham races goers who were not bothered about whom they offended with their sharp tongues. A great day though; now back to the marketing, PR and representation that is required to be able to afford to attend Cheltenham next year.

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