The dust has settled and the complaints roll in

Posted by Darren Panto on 28 April 2010 | 0 Comments

Tags: , , , , , , , ,

<p>The dust has finally settled, at least the dangerous dust, and the planes are flying high. Many people still remain stranded, but normality is expected soon. So what has the travel industry learnt? I suspect that what was already known by experienced industry campaigners has simply been proven. Whilst the volcanic ash was unprecedented, it could always have been something else such as a heatwave melting runways or alike. The principle remains that it will be for courts to decide upon whom the responsibility of paying the bills and compensation ultimately lies. To my mind, this really is nobody's fault and people have to take care of themselves. Unexpected happenings do occur and why should tour operators be left to foot the bill? Why airlines for that matter? What has transpired is that I am not aware of any bed banks covering chrges for clients abroad, though am happy to be advised and proven wrong if that is the case. So, those who have not booked packages have potentially been left with little or no recourse, and perhaps little assistance abroad. I have heard of many being helped beyond the call of duty. Mosaic Holidays <a href="http://www.mosaicholidays.co.uk/">http://www.mosaicholidays.co.uk/</a> were working round the clock and others were too, I'm sure. I suspect the eventual winners will be the advisors and legal teams who would have been inundated with calls for advice. <br />Now the complaint letters begin to roll in as people have recovered from their ordeals and look to pin the blame on someone else in order to make a buck. I hope that companies stick to their guns and act in a manner they deem to be fair and just.</p>